How Can We Help?
Owned and operated by Paragon Home Gyms, our team is ready to help with equipment questions, order updates, or anything else.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by an estimated transit time of 5 to 8 business days. Once your order ships, you will receive a tracking number by email so you can follow its progress.
How do I track my order?
After your order is processed and shipped, we send a confirmation email with a tracking link. You can also log in to your account on our site to view your order status and tracking details at any time.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space, please review our Return Policy page for complete details on how to start a return.
Can I exchange an item for a different model?
If you need a different treadmill, smith machine, or Pilates reformer, please contact us within 30 days of delivery. We will walk you through the exchange process and help you find the right equipment for your setup.
How do I choose between a smith machine and a Pilates reformer?
It depends on your training goals. Smith machines are designed to support strength training with guided barbell movements, while Pilates reformers focus on controlled resistance for flexibility and core engagement. Feel free to reach out and we can help you decide.
Do your treadmills require professional assembly?
Assembly varies by model. Many of our treadmills ship partially assembled with clear instructions for at-home setup. For larger equipment like smith machines, we recommend having a second person available to assist with heavier components.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.
30-Day Returns
Not the right fit for your home gym? Return eligible items within 30 days per our Return Policy.
